AVFoundation is playing a video (hevc/h265 with .mp4 as extension), but without image

Question

My code works for other video types (like h264 with .mp4), but it was the customer's camera that recorded this video with h265/hevc in .mp4 format.

My code for playing the video:

let playerController: AVPlayerViewController = AVPlayerViewController()
  playerController.player = AVPlayer(url: url)
     DispatchQueue.main.async {
       self.present(playerController, animated: true, completion: {
         playerController.player?.play()
  })
}

Screenshot with in-app with the screen open and view all black

Does anyone know how can I execute this video with these specifications?

Or could to explain to me why can't I execute this video?

Tests:

• iOS 16.1 (didn't work)
• iOS 15.0 (didn't work)
• iOS 14.0 (didn't work)
• iOS 13.0 (didn't work)

Note 1: -> Others formats did work, only the h265 with .mp4 that don't work

Note 2: -> Downloading the client video from my server, the video was played normally

Note 3: -> I can execute this video with VLC, but I want to execute it with AVFoundation which is the pattern of the project.